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Order and Provisioning Management

General Help Desk and Reporting Support

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A Designated Team for Ordering, Provisioning and Assistance

Our Cimpl Services team is your organization’s single point of contact to place and manage orders. This includes coordinating with providers, agents and logistic teams, aligning with contracts, and managing the internal change order process.

What sets Cimpl apart is our constant drive to automate processes and realize operational efficiencies for our clients. Through the automation of repeatable processes, potential human errors are virtually eliminated, and your resources can focus on expediting requests and processing exceptions. Cimpl will help you leverage our platform to establish clear workflows and processes, helping you save money, save time and accurately manage your inventory.

The Cimpl Advantages:

  • Single point of communication and tracking.
  • Clear path of escalation, accountable to SLAs.
  • Extensive knowledge base of telecom management best practices.
  • Regularly identify potential areas for cost savings.
  • Senior level expertise as required.
  • Support is available via phone, email, or web conferencing, in French or in English.
  • Branded helpdesk makes deployment to end-users seamless.
  • VIP Support 24/7 helpdesk with dedicated toll free concierge service.
  • 24/7 Helpdesk Support for all End Users/Devices/Apps/Processes.
  • Support for order & billing inquiries (BYOD, split-billing, general order/billing inquiries/disputes).
  • On-site Support (daily, monthly or yearly) as required.
  • Process moves and changes, price quotes and procurement, and validation of orders.
  • Multi-vendor support.
  • Activities tracked through Cimpl platform.
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Why Choose Cimpl?

Cimpl is leading the Enterprise Digital Footprint revolution by equiping enterprises with the platform they need to manage the cost and usage from their telecom, IT, IoT and cloud inventory. Here is what some of our clients have to say about using our platform and services.

How a Government Agency Gained Visibility with the Help of a TEM Software

Here is how a government agency gained significant visibility over previously unknown telecom costs, while introducing efficient cost allocation. "Automating saved a province an average of 15 hours

How a Company Reaped an ROI of 249% with the Help of Automation

Imagine having to handle over 65,000 employees and over 100,000 assets. It is practically impossible to picture how a company is able to have clear visibility on each of these assets and their

How an Airline Company Reaped Savings Using WEM

Have you ever felt intimidated by the tracking of your telecommunication inventory and costs? An airline faced these challenges and knew that they needed a solution to overcome this telecom frenzy.

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