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Dispute Management

Automate the Process to Recover Due Credits

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Eliminate Late Payment Fees and Collect Credits Faster

Billing errors are unavoidable, as are the resulting disputes with vendors. Cimpl can help you recover all due credits, as well as automate this process. Cimpl tracks tickets until they are resolved directly in the platform, and users can easily flag discrepancies when reviewing their individual monthly statements. If users identify an inconsistency in their billing, they select the Dispute feature, add a comment explaining the discrepancy and submit it to the administrator for action. This process helps uncover billing inconsistencies, eliminates late payment fees and collect credits faster.
Disputed charges are then handled by our team via the reports included in Cimpl, and tracked through to resolution and reception of the credits. Credits are tracked via the order reconciliation process.

Cimpl Advantages:

  • Recovery of credits.
  • Manage the short-pay and no-pay decisions.
  • Manage the contestation.
  • Discover discrepancies.
  • Reduce late payment fees.
  • Reduce the number of disputes through better comprehension of the charges and contractual terms.
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Why Choose Cimpl?

Cimpl is leading the Enterprise Digital Footprint revolution by equiping enterprises with the platform they need to manage the cost and usage from their telecom, IT, IoT and cloud inventory. Here is what some of our clients have to say about using our platform and services.

How a Government Agency Gained Visibility with the Help of a TEM Software

Here is how a government agency gained significant visibility over previously unknown telecom costs, while introducing efficient cost allocation. "Automating saved a province an average of 15 hours

How a Company Reaped an ROI of 249% with the Help of Automation

Imagine having to handle over 65,000 employees and over 100,000 assets. It is practically impossible to picture how a company is able to have clear visibility on each of these assets and their

How an Airline Company Reaped Savings Using WEM

Have you ever felt intimidated by the tracking of your telecommunication inventory and costs? An airline faced these challenges and knew that they needed a solution to overcome this telecom frenzy.

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