Dispute Management

Automate the Process to Recover Due Credits

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Eliminate Late Payment Fees and Collect Credits Faster

Billing errors are unavoidable, as are the resulting disputes with vendors. Cimpl can help you recover all due credits, as well as automate this process. Cimpl tracks tickets until they are resolved directly in the platform, and users can easily flag discrepancies when reviewing their individual monthly statements. If users identify an inconsistency in their billing, they select the Dispute feature, add a comment explaining the discrepancy and submit it to the administrator for action. This process helps uncover billing inconsistencies, eliminates late payment fees and collect credits faster.
Disputed charges are then handled by our team via the reports included in Cimpl, and tracked through to resolution and reception of the credits. Credits are tracked via the order reconciliation process.

Cimpl Advantages:

  • Recovery of credits.
  • Manage the short-pay and no-pay decisions.
  • Manage the contestation.
  • Discover discrepancies.
  • Reduce late payment fees.
  • Reduce the number of disputes through better comprehension of the charges and contractual terms.
Customer Stories: Access now!
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Why Choose Cimpl?

Cimpl is leading the Enterprise Digital Footprint revolution by equiping enterprises with the platform they need to manage the cost and usage from their telecom, IT, IoT and cloud inventory. Here is what some of our clients have to say about using our platform and services.

How a Financial Services Company Avoided IT and Telecom Overload

  The organization provides its customers with financial security, insurance, and investment products in markets across the globe, best known as a life insurance company. Managing over $730 billion

Telecom and Wireless Cost Management bring savings to a Resource Company

We are proud to share the story of one of our first customers on our Cimpl multi-tenant platform for technology and telecom expense management (TEM). To provide some context, they are a large,

How We Helped an Insurance Company Reduce IT and Telecom Costs

Cimpl currently serves a public Canadian insurance company that provides its services to over 3 million customers. With nearly 10,000 employees and about 1,200 departments, managing MACDs became

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