Back in April of 2012 Comark was looking for a Telecom Expense Management (TEM) software to manage their fleet of wireless and wired line communications.
Comark has been operating in the ultra-competitive retail space for more than 36 years. The initiative was a part of the company’s ongoing review of looking at how they can improve organizational processes.
With over 300 retail stores located across Canada, operating under 3 divisions (Ricki’s, Bootleggers, and Cleo), phone lines needed to be identified for each business unit in order to piece together a fuller and more complete image of the telecom environment.
During the last few months our implementation team at Etelesolv (now Cimpl) has been working with Comark to identify phone lines through provider portals and accounting systems to get an idea of “the size of [telecom] the monster”.